Shipping & Return Policy

At Ayurveda Advantage, we aim to provide a seamless shopping experience with timely delivery and customer-friendly return policies. Please review our shipping and return policies below to ensure a smooth transaction process.

1. Shipping Policy

1.1 Processing Time

  • All orders are processed within [Insert Number of Days] business days after receiving the order.
  • Orders are not shipped or delivered on weekends or holidays.
  • In case of high order volume or any unforeseen delays, we will notify you by email or phone.

1.2 Shipping Rates & Delivery Estimates

  • Shipping rates are calculated at checkout based on your location and the weight of your order.
  • Estimated delivery times vary by location:
    • Domestic: [Insert Estimated Days] business days
    • International: [Insert Estimated Days] business days
  • Please note that delivery delays can occasionally occur due to customs or other factors beyond our control.

1.3 Shipment Tracking

Once your order has been shipped, we will send you a tracking number via email. You can track your order using the provided link or directly on the carrier’s website.

1.4 Shipping Areas

  • We ship domestically within [Insert Domestic Locations, e.g., India].
  • International shipping is available to [Insert International Locations, if applicable].
  • If your location is not listed, please contact us to inquire about shipping availability.

1.5 Customs, Duties, and Taxes

  • Ayurveda Advantage is not responsible for any customs fees, duties, or taxes applied to your order. These charges are the buyer’s responsibility.
  • Any delays caused by customs are beyond our control, and we are unable to expedite the process.

1.6 Delivery Issues

If your package is lost, stolen, or damaged during shipment, please contact us immediately at [Insert Contact Information]. We will work with the shipping carrier to resolve the issue.

2. Return & Refund Policy

We strive for 100% customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy.

2.1 Return Eligibility

  • Products must be returned within [Insert Number of Days, e.g., 14 or 30] days from the date of delivery.
  • To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
  • Some products, such as [list non-returnable items, e.g., perishable goods, personal care items], are non-returnable.

2.2 Return Process

To initiate a return:

  • Email us at [Insert Email Address] with your order number and the reason for the return.
  • Our team will provide instructions on how and where to send the returned item.
  • The customer is responsible for return shipping costs unless the return is due to a defect or shipping error on our part.

2.3 Refund Policy

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number of Days, e.g., 5-10 business days].
  • Shipping costs are non-refundable unless the return is due to a defect or shipping error.
  • In case of partial refunds, only the cost of the item will be refunded, excluding the shipping fees.

2.4 Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [Insert Contact Information].

2.5 Late or Missing Refunds

If you haven’t received a refund within the specified time:

  • Check your bank or credit card statement.
  • Contact your bank or credit card company, as processing times may vary.
  • If you still haven’t received your refund, contact us at [Insert Email Address].

2.6 Cancellations

  • Orders can be canceled within [Insert Number of Hours/Days] of placing the order for a full refund.
  • Once an order has been processed or shipped, it cannot be canceled. You will need to initiate a return upon receiving the product.

3. Contact Information

If you have any questions regarding shipping, returns, or refunds, please contact us at:

Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]